If you have purchased an item, and it has not been delivered, please begin by checking your local chat as it may indicate that you have previously purchased this item before. In this case, the vendor will refund your purchase fee and notify you.

If you have not previously purchased the item, please check your transaction history on secondlife.com to confirm that the payment has been processed. Purchases may sometimes be dropped by the system, especially when made on busy sims or when you try to buy at the same time as another customer.

If the transaction has been processed, try redelivering the item from the Mainstore by clicking on the ‘Redelivery’ button. The ‘Redelivery’ button can be found to the left of the reception desk at the mainstore, as well as on direction pillars throughout the store.

If the item still fails to deliver after clicking on the ‘Redelivery’ button, please contact us with the transaction history of the item that was not delivered either through a notecard inworld to julieuk2012 Resident or through the Customer Support page.

Refunds should be made automatically for an item that has been purchased. However, if that does not happen, please contact us with your transaction history either through a notecard inworld to julieuk2012 Resident or through the Customer Support page.

All purchases made from Elm. are final and refunds will not be issued. Please consider carefully before buying.

If you encounter any issues with any item or set you have purchased from Elm. please let us know! You can contact us either inworld by sending a notecard to julieuk2012 Resident or through the Customer Support page.

Where did your gachas go?
Gachas have been removed from Elm. in accordance with Linden Lab’s 2021 policy change and will no longer be sold in that manner.

Can I still purchase the items through a regular transaction?

Yes! Elm. is now selling Fatpacks of select gacha sets in the Mainstore. Additionally, we will slowly be releasing updated versions of old gacha sets in the store.

Please follow our social media pages to see if the one you’re after is either available as a Fatpack or being updated for release.

Do you offer trades of full sets for a full copy set?

Unfortunately, I will no longer be offering full set trades for any Elm. gacha set.

I purchased an item from a Marketplace Reseller and it’s broken or didn’t arrive as advertised!

Elm. takes no responsibility for gacha items purchased on Marketplace by third party resellers. If you find a defect in an item purchased from a third party reseller, please contact them for further support.

There’s something wrong with a gacha item I purchased from an Elm. machine!

If you come across any issues with an Elm. item purchased from an Elm. vendor, please contact us with your transaction history and we will get back to you as soon as possible.

Elm. does not currently have a blogger team and is unlikely to have one in the foreseeable future. As such, we will not be responding to any enquiries regarding a blogger team, though we sincerely thank you for your interest.

To use an Elm. gift card, simply ‘Wear’ or ‘Add’ it to your avatar from your inventory. The gift card will appear on your screen in the bottom left corner.

Once the gift card is worn (or when it is clicked), you will see a blue pop-up on the top right corner of your screen. To use the gift card, simply click the ‘Use Card’ button that appears on the blue pop-up. You will be asked to Confirm that you wish to use the gift card. To do so, simply click ‘Yes’ on the blue-pop up.

Clicking this button will add the amount of the gift card to your Elm. gift card balance and the last blue pop-up will confirm the gift card has been successfully used and inform you of the total amount of your Elm. gift card balance.

You must redeem your gift card before you are able to purchase items.

To make a purchase with your gift card balance, right click on the vendor of your choice.

Select ‘Buy’ then ‘Gift Card’.

You will be asked to confirm your purchase. Simply click ‘Yes’ to finalize the transaction.

You can use your store credit on any vendor in the Elm. Mainstore.

Simply right click on any vendor and select ‘Menu’. From there, a blue pop-up will appear on the top right corner of your screen.

To check your store credit balance, click ‘View Balance’.

To use your store credit, click ‘Buy’ and select ‘Store Credit’ on the next page. If you have enough store credit, you will be asked to ‘Confirm’ to finalize your purchase.

If you do not have enough store credit to pay for the item, you will still be able to use the store credit you have, and pay the difference in Lindens.

You can receive Elm. store credit in a number of ways.

1. By joining the VIP group and clicking on the Elm. VIP store credit terminal at our Mainstore each month to receive 75L.

2. By joining the Elm. VIP group to receive 5% store credit on all your Elm. Mainstore purchases.

To check your Elm. store credit balance, simply right click on any vendor in the Mainstore and select Menu.

Simply right click on any vendor and select ‘Menu’. From there, a blue pop-up will appear on the top right corner of your screen. A blue pop-up will appear on the top right of your screen.

To check your store credit balance, click ‘View Balance’.

As events tend to be quite busy when they initially open, lag can sometimes make it appear as though vendors are down. This does not necessarily mean that they are. Please try relogging first before contacting the team, as more often than not, the vendors are working fine.

Please allow us 1-2 months after an event ends to update the Mainstore with New Release items. I (Ella) am just really slow and forgetful.